Big Lots Rolls Out Same-Day Delivery Service

Big Lots
Photo: Mike Mozart from Funny YouTube, USA

Big Lots will be offering same-day delivery of its retail store assortment through a partnership with PICKUP, an on-demand logistics provider with a last-mile delivery footprint encompassing more than 300 markets.

The partnership allows consumers to order from the assortment available at their local store via biglots.com and have their items no matter the size delivered the same day.

The service will be rolled out to 1,100 stores across the United States during August.

“The Big Lots team is focused on delivering exceptional service and continued growth across our channels, and that includes meeting customers’ increasing desire for immediate, integrated online shopping experiences,” said Erica Fortune, Big Lots vice president of e-commerce. “Our partnership with PICKUP is the latest in a series of investments aimed at creating a true omnichannel platform, and this work is now a key part of our success.”

Despite the challenging retail and overall economic climate as a result of the COVID-19 pandemic, Big Lots has enjoyed a strong year, driven in part by ongoing omnichannel investments and its e-commerce and digital platforms. 

In June, Big Lots partnered with Instacart, making delivery of affordable groceries and everyday essentials available nationwide. Last year, Big Lots instituted Buy Online Pickup In-store (BOPIS) in all of its 1,400 stores and, at the beginning of the COVID-19 crisis, executed a rollout of curbside pickup in all stores, adding thousands of products to its site.

Later this year, the company will implement ship from store capabilities across selected stores, allowing for faster order fulfillment.