Kohl’s Opens Sixth E-Commerce Fulfillment Center


Kohl’s opened its sixth e-commerce fulfillment center to support efforts to meet growth in online demand and digital sales acceleration.

The 1.2 million-square-foot facility located just to the east of Columbus, Ohio, in the town of Etna is dedicated to processing, filling and shipping orders placed through Kohls.com. 

Construction of the facility began in 2019, was temporarily paused in 2020 due to the pandemic, and resumed in 2021.


“Over the past five years, Kohl’s digital sales have grown more than 100%,” said Paul Gaffney, senior executive vice president for Kohl’s. “The new facility makes Kohl’s more efficient at fulfilling orders via automation and modern technology, puts products geographically closer to our customers, and ultimately gets our great products to our customers faster.”

According to the company, the Etna, Ohio, facility is equipped with state-of-the-art technology, making it three times more productive than the retailer’s traditional e-commerce fulfillment centers. 

By removing five touches from the full fulfillment life-cycle of an online order, orders are processed more efficiently and minimize fulfillment costs, without sacrificing accuracy.

In 2017, Kohl’s opened its fifth e-commerce fulfillment center in Plainfield, Ind. The retailer also operates e-commerce fulfillment centers in San Bernardino, Calif.; Edgewood, Md.; Monroe, Ohio; and DeSoto, Texas.